Hiring/Training and Managing
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January 10, 2021
Many think that a job description for a cleaner doesn’t require much thought. If your approach is to hire anyone that will show up, then that might work, but if you’re tired of dealing with cleaner turnover you may want to read on…
January 6, 2021
Turnover happens. Every business that relies on staff to deliver their service or product understands the vast amount of time, energy and money wasted when a member of your team leaves. Turnover is specifically costly in the janitorial Industry. Olan Hyde, Director of Operations at Office Pride, estimates that losing a cleaner costs his franchisees approximately $2,000, all costs considered (advertising, screening, interviewing, training, etc.) $2,000 lost on ONE cleaner!
October 30, 2020
Whether you have a new commercial cleaner you’ve just hired, or you are sending an existing employee to a new location, how are you planning to ensure they have all the training they need to shine the first time? Training commercial cleaners isn’t easy.
September 20, 2020
If you’ve hired cleaners in the past or are doing so now, you know it can be a time-consuming and even frustrating process. Some people will express interest in the job but not provide enough information to even merit following up, while others will fill out an entire application form but then not show up to the interview. If you’re new to the industry and are thinking about hiring your first few cleaners, it may feel overwhelming. What questions should you ask them? What paperwork do they need to fill out? Having ran a cleaning company ourselves, we know it isn’t easy.
September 16, 2020
Training can be time-consuming and costly, but it’s also crucial to the success of your business. After all, your cleaners are the most important people on your customer service team! To help you ensure your training program is as effective yet efficient as possible, here are 12 tips to help you save time and money while delivering quality training.
September 8, 2020
Inadequate communication can lead to aches and pains for businesses, as well as lost opportunities. It can also kill potential business deals or result in a less-than-stellar customer experience and poor reviews, which may prevent your business from achieving its full potential.