Hiring/Training and Managing

For our third and final entry we discuss creating a successful employee referral program. We hope you enjoy.

Interviewing the Right Way to[…]

This post is the second of a two part series on employee appreciation for the holidays. If you’re not sure if doing something special for your cleaners is a worthy investment, we recommend checking out the first post Should You Buy Your Cleaners Gifts This Holiday Season?. If you recognize that the holidays are a great time to start showing your cleaners you care, you’re in the right place. To spark some inspiration and get you thinking about ways you can give back to your team this December.

Chapter 1 – Writing Job[…]

Lets start with an open[…]

Finding great cleaners is not easy. We often discuss hiring with our customers. Years ago when we were running our own cleaning company, we found out the hard way how much work went into finding and keeping cleaners.

The holidays are upon us. Whether that statement triggers threatening Jaws-like sound effects or a rousing chorus of “Deck the Halls” in your brain, there’s no avoiding it. Like most busy entrepreneurs, the thought of doing something special for your team has probably crossed your mind. But so has payroll, and updating your website, and budgeting for 2018, and…the list goes on.

A few weeks ago we hosted a webinar called Cleaner Turnover Explained: What Every Janitorial Business Owner Needs to Know About Employee Retention. And it blew our socks off how many of you were interested in this topic! In fact, it has inspired us to dig even deeper into this topic and provide you with more concrete examples of how to combat the things that make us (ie. humans in general) feel we have a “miserable job”: anonymity, irrelevance and immeasurement. In this post we’re going to look specifically at immeasurement.

In the janitorial industry most of the work is done remotely, so it’s easy for your front line staff to feel that their efforts are being overlooked. Giving constructive feedback is one of the most cost-effective ways to boost productivity and lower the risk of employee turnover. Yet only 58% of mangers think they give enough feedback! (Feedback Academy) In this article we’ll look at the do’s and don’ts of giving feedback to your cleaning staff to boost employee retention and customer satisfaction.