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December 22, 2017
How to Use Your Cleaners’ Phones to Improve Communication
It’s 8am in the dead of winter in the midwest. You’ve just received a frustrated call from a client — the manager of a retail store — who said the lunchroom and back bathrooms haven’t been cleaned again, and they are tired of your cleaners not doing their job properly. This was the last straw, and they will be finding a new cleaning service.
December 19, 2017
5 Signs Your Cleaners Know Things You Don’t
No matter how well you manage your business, the reality is that from time to time, your cleaners will run into issues on site: The board room door was locked so they weren’t able to clean inside… The vacuum broke midway through their shift so some of the floors weren’t vacuumed… One location took a lot longer to clean than usual so they weren’t able to finish all their tasks at another before the end of their shift…
November 20, 2017
8 Best Practices for Winning Cleaning Services Proposals
Like most business owners, you probably have a love/hate relationship with proposals. You love proposals because, if successful, they lead to new customers and more money coming into your business. But, creating proposals can be a pain in the butt. They’re time-consuming, you may not be sure exactly what to include, and, if you don’t win, it can feel like a big waste of time. The fact is, love ‘em or hate ‘em, you need proposals to bring new business in the door. So let’s look at ways to improve how you create proposals, so you spend less time creating them and more time winning them.
October 27, 2017
How to Increase Revenue in Your Cleaning Company
This is the second article in a two part series on time management practices that lead to growth in your janitorial business. If you haven’t read the first part “The Real Reason You’re Not Getting Anything Done” I recommend doing that first. It will lay the foundation for what I’m about to teach you. So, what am I about to teach you? A technique called “Revenue Block Time”
October 23, 2017
Why You’re Not Getting More Done in Your Janitorial Business
When I first started my cleaning business, my day was definitely running me. It was so discouraging going home at the end of the day and feeling like despite being busy and working a reeeeally looooong day… (which wasn’t really over, because I would no doubt receive texts and calls from cleaners throughout the night…) I felt like I hadn’t accomplished anything. Because I spent all day multi-tasking.
August 2, 2017
2 Trends in the Janitorial Industry That’ll Shake Things Up
The janitorial Industry hasn’t changed much in the last 10 years. And while many would say this is a bad thing, it does create an opportunity for companies who are willing to try new things to stand out amongst the competition – both to clients and cleaners. There are no doubt countless ways you could make your company stand out. You could mail potential customers outlandish gifts. Appoint a cat as your new CEO. Or hire someone to stand on a street corner, singing your praises in a chicken costume.
July 14, 2017
5 Online Workshops To Level Up Your Janitorial Business
If you’ve ever tried Googling “how to improve cleaner retention” or “how to market a cleaning company” you know how hard it is to find helpful information like this for the janitorial industry. So when we switched from being a cleaning company like yours to a janitorial software company, we vowed to provide our customers with as many educational materials as possible.
October 15, 2016
3 Books Every Janitorial Business Owner Should Read
Deciding to start a business can be one of the most exciting and empowering steps someone can take. Being your own boss, charting your own course, taking control of your life in a way that only an entrepreneur can. When my co-founder and I started our first company together (Swept) we selected the Janitorial Industry for two reasons. We both had a passion for customer service and we both wanted to work with people.
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