How Janitorial Cleaning Software Helps Meet New Client Demands

January 5, 2021

COVID-19 might have disrupted the entire janitorial cleaning industry, but it’s also your opportunity to rise above the competition and take your business to the next level.

With social distancing measures and a host of new hygiene protocols in place, clients have more demands than ever before and need janitorial cleaning partners that are reliable, transparent, and committed to results.

Since you’re busy running a great business with a team of committed, hard-working people, sometimes you need extra tools that make it easier to get on with the job.

We’ve created intelligent software that can provide you with all the tools needed for meeting janitorial cleaning client demands. The benefits include faster and clearer communication, smarter scheduling and location management, and essential metrics that can help you measure and improve your staff’s performance.

Let’s take a closer look.

Improved Communication with Clients and Your Staff

The hallmark of any great janitorial cleaning business has always been clear and frequent communication, but COVID-19 has made staff and client engagement more critical than ever before. To help you build better trust with your clients and stay ahead of problems as they arrive, you can utilize in-app messaging software that keeps everyone in the loop.

Our Swept software creates a digital bulletin board that is accessible by clients, cleaners, and managers, ensuring that everyone stays on the same page—and that you can stay on top of changes and new requests. When clients have specific or time-sensitive demands, they can even mark messages as “urgent” to make it easier for your team to prioritize tasks.

If you have staff members who don’t speak English, it’s no problem—the software automatically translates messages into 100 different languages to ensure a seamless flow of information.

We live in a time where phones and computers have made us more connected than ever before, and your janitorial business should be no different. Instant messaging software helps make your team more informed and flexible and can play a crucial role in maintaining healthier (and more profitable) client relationships.

Smart Scheduling to Maximize Efficiency

With the challenging requirements of meeting janitorial cleaning client demands, you can’t afford to have scheduling errors or staff members unsure of when (or where) to be on-site. Using mobile scheduling software, cleaners and supervisors get a digital snapshot of the real-time schedule, including instant notifications for additional, updated, or removed shifts.

With the daily juggling act of running your janitorial cleaning company, you need tools that make your life easier and give you fewer things to worry about. With smart scheduling, you get everything you need in a simple, easy-to-use platform, and the whole team can see changes as you make them.

We understand that sometimes, no matter how well you plan in advance, life tosses up obstacles. But even with last-minute changes, such as sick team members or changing job requirements, smart scheduling ensures that everyone is reading from the same playbook, and your clients get a more reliable level of service.

Easier Inspections and Enhanced Quality Control

In these unprecedented times, your customers need greater assurances that your cleaning practices meet the highest standards. Using janitorial cleaning software, managers can perform simple and efficient on-site inspections and share this information directly with clients.

One common drawback of cleaning inspections is that all too often, the client didn’t even know you were there. Since building and maintaining trust is paramount, sending instant digital reports is a terrific way to prove that transparency is your highest priority.

Using any Android or iOS device, you can create custom plans that include unlimited inspection points and then email the completed report to your client before you even leave the building. It’s the perfect way to maintain strict quality control, proactively address problems, and demonstrate to clients that your business is committed to meeting janitorial cleaning client demands.

COVID-19 Is a Challenge But It’s Your Opportunity to Grow

If it feels like COVID-19 has presented your business with new and unique challenges, you’re certainly not alone.

While the pandemic may have shaken up your daily operations, it’s also an opportunity to take your business to a new level.

If you need extra help streamlining your communication, schedules, inspections, and many other aspects of your work, we’re here to help. At SweptWorks, we create intelligent software for janitorial cleaning companies just like yours, designed to make your life stress-free and your business more efficient.

If you’d like to see exactly how Swept can help you manage your team, simplify your admin, and win more clients, speak with a member of our friendly team.

Swept helps janitorial company operators achieve scalable business growth, improve their work/life balance, and spend less time managing cleaners and more time focusing on important business goals.

To learn how we can help you, schedule a free demo with our team today!