The Role of Mobile Technology in the Janitorial Industry
October 20, 2020
October 20, 2020
Picture this scenario: The cleaning crew arrives on site and walks to the break room to clock in. After small talk, they disperse to their assigned locations to begin cleaning. One employee sees water running from under the bathroom door. After a quick inspection, she walks back to the break room to use the phone to try to call the manager.
But in a scenario with mobile technology, this looks quite different (and much better!).
The cleaner arrives on site and clocks in using the Swept app on her phone. She goes right to work and sees water running from under the bathroom door. Immediately, she uses her phone and the Swept app to message her manager about the issue. She uses supplies from the closet to clean the mess, and even before her manager arrives on site, she has placed the order for additional supplies on the mobile device stored in the storage closet.
Time, money, and resources are all saved because the employee had the tools to work efficiently. Mobile technology is ubiquitous worldwide but has a particular role to play in the janitorial industry. The nature of this work is somewhat isolated, often spread out throughout a building, and mostly located in individual buildings across a community. Being mobile is not only convenient but also essential in this model of work.
Now more than ever, technology in janitorial cleaning is critical for cost savings and efficiency. How can this help a company’s bottom line? Here are four factors worth considering.
Cleaners Can Communicate on the Spot
Whether it is a flooded sink or a broken vacuum, cleaners can report issues easily through their mobile device. The Swept platform provides a seamless solution for instant communication between the crew on the ground and management. Cleaning staff can snap a picture with their phone to send to the manager so the entire scope of the issue can be known instantly. With mobile technology in hand, managers can react quickly to real emergencies and allow other, less pressing matters to wait.
Supervision Is Possible
Nothing beats having boots on the ground and interacting with employees in a face-to-face setting, but as janitorial companies scale their growth, this isn’t practical or possible. Managers can monitor attendance, tardiness, and staff needs from a distance, if necessary. As this model of management becomes more widespread, the tools used to communicate with workers become even more important. As stated in the Harvard Business Review, one tool that managers need is the ability to have impromptu communication with direct reports. This is only possible in the janitorial industry if mobile technology is used by everyone.
Not Only Do Cleaners Save Time But Managers Do Too
Instead of a constant barrage of voicemails and texts about supplies that need to be ordered, mobile technology allows this communication to happen quickly and efficiently. Larger companies have been doing this for years on a large scale. Janitorial companies can take a similar approach on a micro level. Because cleaning crews are spread out and working somewhat unusual hours, the feedback loop of communication to the manager is critical. The opportunity for feedback needs to be available around the clock and anywhere that the employees might be working, which is only possible with a mobile solution.
Mobile Devices Allow for Easy Scheduling
Other business models have figured out how well this works. From getting a haircut to getting a driver’s license, scheduling apps can save time for everyone involved. The same is true for those in janitorial cleaning. The needs of businesses might change with the season (like a flu outbreak), and the needs of the employees might change too. This flexibility in real-time scheduling provides efficiency for everyone. Managers can also monitor the status of projects and evaluate employee performance through feedback. This feature of the Swept app creates an easy feedback loop that can be accessed on any mobile device.
When other industries have gone “mobile,” they have seen a significant impact on productivity and profits. Management through a mobile device is easy with Swept and one of the best ways to increase customer satisfaction while improving the bottom line. Problems are reported more quickly, schedules are created more efficiently, communication and feedback are more seamless, and the bottom line is improved for the contracting companies. Everyone wins when janitorial cleaning uses mobile technology.
Swept helps janitorial operators achieve scalable business growth, improve their work/life balance, and spend less time managing cleaners and more time focusing on important business goals.
To learn how we can help you, schedule a free demo with our team today!