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October 20, 2016
It’s 8am and your phone is ringing. A long-time client has just arrived at their office to find that the board room didn’t get cleaned last night, and apparently, that’s the last straw. You’re shocked, because as far as you knew, they were a happy customer until now. Sound familiar?
October 15, 2016
Deciding to start a business can be one of the most exciting and empowering steps someone can take. Being your own boss, charting your own course, taking control of your life in a way that only an entrepreneur can. When my co-founder and I started our first company together (Swept) we selected the Janitorial Industry for two reasons. We both had a passion for customer service and we both wanted to work with people.
October 6, 2016
One of the features that our customers love is the ability to translate cleaning instructions. They often share how it has helped them support their cleaners so much better. We’re really excited to announce that we are taking our translation features even further. Starting today, customers with Enhanced Translation activated for their account can communicate with their cleaners in over 100 Languages.
August 18, 2016
We all know that finding new cleaners for your business is a tough challenge.
Availability, fit with your culture, what you’re looking for, what they’re looking for, it all plays a major role in finding a win win. One source for great employees that many cleaning businesses overlook or under utilize is their existing staff.
June 24, 2016
We’re really excited to announce the release of our new scheduling features into Swept! Starting today, customers are able to create and communicate shift schedules to their cleaners through our web and mobile apps. These features will help your team stay on the same page and make sure you know about issues while you still have time to react.
June 8, 2016
Many think that a job description for a cleaner doesn’t require much thought. If your approach is to hire anyone that will show up, then that might work, but if you’re tired of dealing with cleaner turnover you may want to read on…
May 18, 2016
Whether you’ve already dabbled in online advertising or the whole idea intimidates the pants off you, you’ve probably asked yourself: “Should I be advertising on Facebook?“ Unfortunately the answer isn’t an easy “yes” or “no”. It’s more like a complicated “Probably, but how you do it depends on a whole lot of factors such as what your goals are and who you are trying to reach.” Yikes. To help you sort through the many options and approaches to advertising on Facebook we’ve outlined the questions you should answer before you hand over your hard earned marketing dollars to Facebook.
May 9, 2016
Turnover happens. Every business that relies on staff to deliver their service or product understands the vast amount of time, energy and money wasted when a member of your team leaves. Turnover is specifically costly in the janitorial Industry. Olan Hyde, Director of Operations at Office Pride, estimates that losing a cleaner costs his franchisees approximately $2,000, all costs considered (advertising, screening, interviewing, training, etc.) $2,000 lost on ONE cleaner!