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January 30, 2018
Interview Cleaners so They are More Likely to Stick Around
If you’ve hired cleaners in the past or are doing so now, you know it can be a time-consuming and even frustrating process. Some people will express interest in the job but not provide enough information to even merit following up, while others will fill out an entire application form but then not show up to the interview. If you’re new to the industry and are thinking about hiring your first few cleaners, it may feel overwhelming. What questions should you ask them? What paperwork do they need to fill out? Having ran a cleaning company ourselves, we know it isn’t easy.
December 29, 2017
How Justin’s Janitorial Company Improved Communication With Swept
“How was I not using this before?!” we asked and this is what Justin Reus, Area Manager at Zoë Facility Services (Zoë), had to say when we asked him about his experience using Swept. Justin is responsible for operations throughout multiple counties in southern Indiana, and has always recognized the value of Zoë’s professional cleaners and focused on that relationship.
December 22, 2017
How to Use Your Cleaners’ Phones to Improve Communication
It’s 8am in the dead of winter in the midwest. You’ve just received a frustrated call from a client — the manager of a retail store — who said the lunchroom and back bathrooms haven’t been cleaned again, and they are tired of your cleaners not doing their job properly. This was the last straw, and they will be finding a new cleaning service.
December 19, 2017
5 Signs Your Cleaners Know Things You Don’t
No matter how well you manage your business, the reality is that from time to time, your cleaners will run into issues on site: The board room door was locked so they weren’t able to clean inside… The vacuum broke midway through their shift so some of the floors weren’t vacuumed… One location took a lot longer to clean than usual so they weren’t able to finish all their tasks at another before the end of their shift…
December 12, 2017
Jason’s Janitorial Business Saves Time and $ With Swept
Jason Martell, owner and operator of Inside-Out Cleaning, has believed for years that there had to be a better way than pen and paper to manage his cleaning company. He tried a few different software products over the years, but felt they didn’t fit his business – they forced him work around them instead of with them. “I didn’t think it was possible to find a piece of software that is this laser focused and specifically designed for my company.” Now, after discovering Swept, Jason is able to manage his day to day from his smartphone. When asked how Swept has impacted his business, Jason said he and his managers can now…
December 7, 2017
Should You Give Your Cleaners Gifts This Holiday Season?
The holidays are upon us. Whether that statement triggers threatening Jaws-like sound effects or a rousing chorus of “Deck the Halls” in your brain, there’s no avoiding it. Like most busy entrepreneurs, the thought of doing something special for your team has probably crossed your mind. But so has payroll, and updating your website, and budgeting for 2018, and…the list goes on.
November 24, 2017
How to Improve Cleaner Happiness and Performance at Work
A few weeks ago we hosted a webinar called Cleaner Turnover Explained: What Every Janitorial Business Owner Needs to Know About Employee Retention. And it blew our socks off how many of you were interested in this topic! In fact, it has inspired us to dig even deeper into this topic and provide you with more concrete examples of how to combat the things that make us (ie. humans in general) feel we have a “miserable job”: anonymity, irrelevance and immeasurement. In this post we’re going to look specifically at immeasurement.
November 20, 2017
8 Best Practices for Winning Cleaning Services Proposals
Like most business owners, you probably have a love/hate relationship with proposals. You love proposals because, if successful, they lead to new customers and more money coming into your business. But, creating proposals can be a pain in the butt. They’re time-consuming, you may not be sure exactly what to include, and, if you don’t win, it can feel like a big waste of time. The fact is, love ‘em or hate ‘em, you need proposals to bring new business in the door. So let’s look at ways to improve how you create proposals, so you spend less time creating them and more time winning them.
November 3, 2017
The Unpopular Truth About why Cleaners Don’t Stay
At Swept we talk about employee retention in the cleaning industry a lot. Because 1, constant employee turnover almost always has a negative impact on customer satisfaction… and 2, we’ve surveyed janitorial business owners and found that keeping cleaners is one of the biggest challenge the industry faces. Employee turnover rates in the janitorial industry average between 75% and 375% each year. So even though we’ve written articles about how to improve cleaner retention, we feel like there is more to be said on the topic. We want to get to the root of the problem and understand: What actually causes high turnover in the janitorial industry?
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