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December 22, 2017
How to Use Your Cleaners’ Phones to Improve Communication
It’s 8am in the dead of winter in the midwest. You’ve just received a frustrated call from a client — the manager of a retail store — who said the lunchroom and back bathrooms haven’t been cleaned again, and they are tired of your cleaners not doing their job properly. This was the last straw, and they will be finding a new cleaning service.
December 19, 2017
5 Signs Your Cleaners Know Things You Don’t
No matter how well you manage your business, the reality is that from time to time, your cleaners will run into issues on site: The board room door was locked so they weren’t able to clean inside… The vacuum broke midway through their shift so some of the floors weren’t vacuumed… One location took a lot longer to clean than usual so they weren’t able to finish all their tasks at another before the end of their shift…
December 12, 2017
Jason’s Janitorial Business Saves Time and $ With Swept
Jason Martell, owner and operator of Inside-Out Cleaning, has believed for years that there had to be a better way than pen and paper to manage his cleaning company. He tried a few different software products over the years, but felt they didn’t fit his business – they forced him work around them instead of with them. “I didn’t think it was possible to find a piece of software that is this laser focused and specifically designed for my company.” Now, after discovering Swept, Jason is able to manage his day to day from his smartphone. When asked how Swept has impacted his business, Jason said he and his managers can now…
December 7, 2017
Should You Give Your Cleaners Gifts This Holiday Season?
The holidays are upon us. Whether that statement triggers threatening Jaws-like sound effects or a rousing chorus of “Deck the Halls” in your brain, there’s no avoiding it. Like most busy entrepreneurs, the thought of doing something special for your team has probably crossed your mind. But so has payroll, and updating your website, and budgeting for 2018, and…the list goes on.
November 24, 2017
How to Improve Cleaner Happiness and Performance at Work
A few weeks ago we hosted a webinar called Cleaner Turnover Explained: What Every Janitorial Business Owner Needs to Know About Employee Retention. And it blew our socks off how many of you were interested in this topic! In fact, it has inspired us to dig even deeper into this topic and provide you with more concrete examples of how to combat the things that make us (ie. humans in general) feel we have a “miserable job”: anonymity, irrelevance and immeasurement. In this post we’re going to look specifically at immeasurement.
November 20, 2017
8 Best Practices for Winning Cleaning Services Proposals
Like most business owners, you probably have a love/hate relationship with proposals. You love proposals because, if successful, they lead to new customers and more money coming into your business. But, creating proposals can be a pain in the butt. They’re time-consuming, you may not be sure exactly what to include, and, if you don’t win, it can feel like a big waste of time. The fact is, love ‘em or hate ‘em, you need proposals to bring new business in the door. So let’s look at ways to improve how you create proposals, so you spend less time creating them and more time winning them.
October 27, 2017
How to Increase Revenue in Your Cleaning Company
This is the second article in a two part series on time management practices that lead to growth in your janitorial business. If you haven’t read the first part “The Real Reason You’re Not Getting Anything Done” I recommend doing that first. It will lay the foundation for what I’m about to teach you. So, what am I about to teach you? A technique called “Revenue Block Time”
October 23, 2017
Why You’re Not Getting More Done in Your Janitorial Business
When I first started my cleaning business, my day was definitely running me. It was so discouraging going home at the end of the day and feeling like despite being busy and working a reeeeally looooong day… (which wasn’t really over, because I would no doubt receive texts and calls from cleaners throughout the night…) I felt like I hadn’t accomplished anything. Because I spent all day multi-tasking.
October 12, 2017
12 Things Only Cleaning Company Owners Will Understand
1. Being woken up in the middle of the night! We put this one first because when we ran our own cleaning business it was what drove us to build the software we now offer to other janitorial companies: Getting calls from cleaners with questions / problems in the middle of the night wasn’t just annoying — the disruption to my sleep affected my productivity and performance in other areas of the business. If this is an issue in your business, I encourage you to try out our app!
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