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September 8, 2020
Inadequate communication can lead to aches and pains for businesses, as well as lost opportunities. It can also kill potential business deals or result in a less-than-stellar customer experience and poor reviews, which may prevent your business from achieving its full potential.
September 3, 2020
At Swept we talk about employee retention in the cleaning industry a lot. Because 1, constant employee turnover almost always has a negative impact on customer satisfaction… and 2, we’ve surveyed janitorial business owners and found that keeping cleaners is one of the biggest challenge the industry faces. Employee turnover rates in the janitorial industry average between 75% and 375% each year. So even though we’ve written articles about how to improve cleaner retention, we feel like there is more to be said on the topic. We want to get to the root of the problem and understand: What actually causes high turnover in the janitorial industry?
September 1, 2020
Communication is the foundation of any great relationship. If you run a janitorial business, your success often depends on how you interact with your clients. At the beginning of a new contract, communication is usually quite good, but it often starts to break down over time.
August 25, 2020
Customer communication is of utmost importance, especially during a pandemic, when tensions are high. Company 1 wasn’t prepared for the outbreak and had no idea what to tell their customers. They figured it would be “business as usual,” but they couldn’t keep up with customer questions and demands.
August 18, 2020
Janitorial owners are well aware of the sound of a semi-clogged drain. But for many in the industry, what they’re hearing isn’t water struggling down the drain—it is time being sucked out of their day. It’s time spent bidding on projects, time spent managing cleaners failing to show up for work, and most importantly, time spent growing and expanding the business.