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Lisa MacQueen walks us through the best worst ideas to avoid if success is your goal. The janitorial industry is littered with pitfalls to look out for. You’re welcome!


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10 Biggest Mistakes to Avoid if You Want a Successful Janitorial Company
Everything You Need to Close Your Next Cleaning Contract

Everything You Need to Close Your Next Cleaning Contract

Winning new contracts is one of the toughest challenges commercial cleaning companies face. It’s hard to know where to find new leads, how to stand out from the competition, and how to avoid competing on price. It’s such a big issue that it’s even stopped owners who love our software from “putting a ring on it” so to speak…because investing in your business is scary if you don’t know when you’ll sign your next contract.

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How to Win 80% of the Cleaning Jobs You Quote (Without Lowering Your Prices)

How to Win 80% of the Cleaning Jobs You Quote (Without Lowering Your Prices)

The quote is complete and the keys to their office are in my hand… yet when I walked in the door the first thing the office manager said was “We are getting a few other quotes this week.” In 2014, when I started using technology in my commercial cleaning business, this was the norm. In fact, it happened enough times that I had to step back and assess (and now share) what was going on. In this article I outline how I maintained a close rate of 80% of the contracts I bid on – without competing on price.

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3 Steps you Should Take to Qualify Every Janitorial Lead

3 Steps you Should Take to Qualify Every Janitorial Lead

If you’re managing a small to medium size commercial cleaning company, you’re likely juggling a variety of tasks on a daily basis, and responding to RFPs, phone calls, and website inquiries are just a few of them. And while these tasks are crucial to your company’s success and growth, they are also time-consuming and in some cases, resource-intensive. That’s why it’s important to prioritize the leads that are most likely to result in a signed contract, and beyond that, the ones that will become your best long-term customers.

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The Proposal Tool That Will Make People Excited About Your Cleaning Company

The Proposal Tool That Will Make People Excited About Your Cleaning Company

As the owner / operator of a janitorial company, responding to RFPs is likely something you spend a lot of your time doing. And if you’re looking to grow your business, bidding on new contracts definitely deserves to be a priority. But when you’re wearing many hats, other urgent tasks can begin to get in the way of responding to RFPs in a timely manner, or investing the time they deserve. This is a habit you’ll want to avoid, because…

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How to Get Top Dollar When Selling Your Janitorial Business

How to Get Top Dollar When Selling Your Janitorial Business

You’re not going to be working forever, that’s a given. You might even take a vacation now and again (imagine that!) Just because you’re leaving, doesn’t mean your cleaning business has to stop. In fact, you can earn more if it doesn’t. If your business is going to keep growing, even after you’ve walked out of it, you’ll need an exit strategy to successfully transfer ownership to someone else. Setting the wheels in motion now will radically boost the value of what you have built – that will become very clear in the price tag once you sell.

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4 Steps to Getting More Done in your Cleaning Business

4 Steps to Getting More Done in your Cleaning Business

You’re busy right? I know a lot of us are busy, but running a Janitorial business is a different kind of busy! Managing schedules, hiring new cleaners, keeping new cleaners, winning new business… the list goes on… and on….and on. In this post we look at 2 things: 1) How to use the “Getting Things Done” method to boost productivity 2) Our favorite productivity tools to help you get even more done

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3 Ways Your Website is Costing You New Customers

3 Ways Your Website is Costing You New Customers

You’d probably agree that as a business owner in 2017, your company needs a website in order to be taken seriously in our digital world. But when was the last time you took a good long look at your website and thought critically about how it’s representing your company and answering your potential customer’s questions? The unfortunate truth is that many janitorial business owners have a website built just for the sake of having a website, and fail to use it to it’s full potential as a powerful marketing and sales tool.

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7 Common Mistakes Managers Make When Giving Feedback to Cleaning Staff

7 Common Mistakes Managers Make When Giving Feedback to Cleaning Staff

In the janitorial industry most of the work is done remotely, so it’s easy for your front line staff to feel that their efforts are being overlooked. Giving constructive feedback is one of the most cost-effective ways to boost productivity and lower the risk of employee turnover. Yet only 58% of mangers think they give enough feedback! (Feedback Academy) In this article we’ll look at the do’s and don’ts of giving feedback to your cleaning staff to boost employee retention and customer satisfaction.

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