All Case StudiesClient RetentionHiring and RetentionMarketingOperationsSales and BiddingSwept NewsTools and Resources
April 26, 2017
As the owner / operator of a janitorial company, responding to RFPs is likely something you spend a lot of your time doing. And if you’re looking to grow your business, bidding on new contracts definitely deserves to be a priority. But when you’re wearing many hats, other urgent tasks can begin to get in the way of responding to RFPs in a timely manner, or investing the time they deserve. This is a habit you’ll want to avoid, because…
February 27, 2017
You’re not going to be working forever, that’s a given. You might even take a vacation now and again (imagine that!) Just because you’re leaving, doesn’t mean your cleaning business has to stop. In fact, you can earn more if it doesn’t. If your business is going to keep growing, even after you’ve walked out of it, you’ll need an exit strategy to successfully transfer ownership to someone else. Setting the wheels in motion now will radically boost the value of what you have built – that will become very clear in the price tag once you sell.
January 26, 2017
You’re busy right? I know a lot of us are busy, but running a Janitorial business is a different kind of busy! Managing schedules, hiring new cleaners, keeping new cleaners, winning new business… the list goes on… and on….and on. In this post we look at 2 things: 1) How to use the “Getting Things Done” method to boost productivity 2) Our favorite productivity tools to help you get even more done
December 16, 2016
You’d probably agree that as a business owner in 2017, your company needs a website in order to be taken seriously in our digital world. But when was the last time you took a good long look at your website and thought critically about how it’s representing your company and answering your potential customer’s questions? The unfortunate truth is that many janitorial business owners have a website built just for the sake of having a website, and fail to use it to it’s full potential as a powerful marketing and sales tool.
December 9, 2016
In the janitorial industry most of the work is done remotely, so it’s easy for your front line staff to feel that their efforts are being overlooked. Giving constructive feedback is one of the most cost-effective ways to boost productivity and lower the risk of employee turnover. Yet only 58% of mangers think they give enough feedback! (Feedback Academy) In this article we’ll look at the do’s and don’ts of giving feedback to your cleaning staff to boost employee retention and customer satisfaction.
December 3, 2016
What does a ‘win’ look like in your janitorial business? You might be thinking things like: Winning a bid over your competition. Pleasing your clients, earning new business from a referral. Hitting a milestone like 20 years in business.
November 17, 2016
It’s no secret that hiring and retaining qualified staff for your cleaning company is one of the top challenges that Building Service Contractors (BSC) have struggled with for decades. This challenge topped CMM Magazine’s BSC Business Roundup again this year, reporting that 85% said Recruiting and Retaining staff was their number one challenge. Employee turnover is expensive and can disrupt your client’s service.
October 20, 2016
It’s 8am and your phone is ringing. A long-time client has just arrived at their office to find that the board room didn’t get cleaned last night, and apparently, that’s the last straw. You’re shocked, because as far as you knew, they were a happy customer until now. Sound familiar?