Cleaners are responsible for the care of your contracts. They are the ones that go into your clients' spaces and make sure they are clean and tidy. However, this is not an easy job—and it can be an isolating experience.
As a janitorial owner, you want to ensure that your cleaner is treated fairly and valued for their work. You also want them to stay with you as long as possible. Cleaner turnover averaged 300-400% each year. So it is important to make sure you have a good relationship with the people that work with you on a regular basis.
And when your employees are not being properly supported and communicated with, it can reflect in the quality of their work. That puts your employee and your customer at risk.
This is why Swept created Mood Reporting: a simple way for cleaners to report their mood after each shift. At the end of every shift, cleaners are asked how they feel about cleaning using three emojis. The answers get sent to managers who can then use this data to proactively intercept issues or analyze trends in employee morale. It’s no wonder why Swept helps its customers retain employees 91% higher than the industry average!
The difference between someone quitting and staying might be as simple as re-arranging a schedule, excluding a certain location, or being flexible in allowing someone to take the next week off for personal issues!