Cleaner Problem Reporting

If there's an issue with your service, it's best to find out about it right away so that you can address it and get back on track. When problems go unreported and your client has to be the one to tell you about it, you risk the trust and relationship you’ve built with your client.

Swept’s Problem Reporting feature lets your team give an update at the end of their shift of any problems that may have impacted the quality of their clean. For example, maybe a meeting was happening after hours, so your cleaner wasn’t able to clean a particular meeting room.

Creating a culture where cleaners feel safe to report problems, allows you and your team to stay on top of the details. Contracts are often lost because of small issues that happen over and over. Problem reporting gives everyone visibility on things that may impact the quality of a clean.

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