Keeping the lines of communication open with a client is an important part of maintaining a healthy customer relationship. In a lot of cases, it’s the little things that go unspoken that end up causing customer dissatisfaction.
With Client Messaging, Swept offers each client a customized experience that allows them to communicate with each manager, keeping your entire team on the same page.
An App for your Clients
Clients can download and login to the Swept App with the account you create for them. Once logged in they will have access to a message board as well as a dedicated way to call you directly.
The client message board allows your managers and clients to communicate in one place. As messages are posted (Text and Pictures) from either a manager or client, Swept will update everyone. Messages can even be marked as urgent to draw additional attention.
As Simple as Text
For clients that would prefer to text, Swept will make sure to route all messages from clients directly to the client message board. This way client messages sent by SMS will still notify all managers.