Communicating with your cleaning teams can be time consuming and complicated. If a problem occurs on-site or if someone is sick, they will contact the supervisor who then has to reach out to everyone to try to find a solution. Meanwhile, they’re using a mix of SMS, email, phone calls or WhatsApp.
With Location Messaging, your team can quickly communicate with all cleaners, supervisors and managers approved to a set location. Your team will start to solve problems on their own – without you needing to jump in.
Direct Messaging is the most efficient way to communicate with your employees. Whether it’s a heads-up about a change in schedule or a quick question about a last-minute request, Direct Messaging lets you have individual conversations alongside all your other communications in one centralized space.
When everyone is on the same page, jobs move smoothly and efficiently. Custom Channels make it easy for you to create channels for different groups within your team so that more relevant information can be shared without cluttering up your main channels.
There can be many different types of channels in Swept, including channels dedicated to specific projects, products, or even specific roles. You can invite as many different employees as you'd like to each channel, making them as public or private as you'd like.
Imagine a situation where you're trying to roll out a new procedure that your Supervisors need to be trained on. By creating a Custom Channel dedicated to this project, you can invite only the necessary employees - so your team keeps on task and focused on what matters most.
Staying on top of customer service can be challenging. Putting in the time to answer every message is hard when you're busy with other tasks. And with so many customer service channels—email, phone calls, messaging on social media and online review sites—you may not even realize you missed one that could have been answered in minutes.
Client Messaging helps you stay ahead of problems, respond to clients quickly, and deliver an exceptional level of customer service that makes your business stand out from the competition.
There’s a lot riding on how effectively your team communicates—between each other and your clients; setting expectations is key for cleaners to understand how to deliver high-quality cleaning.